To ensure success on your banjo journey, it is vital that you service your banjo to keep it in perfect playing condition. This will ensure that the banjo stays clean, sounds great, but most importantly, is adjusted to suit your playing. There are no two ways about it. Over time, strings will wear, heads will stretch, bridges may sag and so every so often, you will need to breathe some new life into your banjo.
If you are looking for a quick and easy way to service your banjo, you can choose from one of three service packages.
Upperline refers to anything above the Goodtime Series. Any Deering/Vega banjos from the Flagship Series, Eagle Series, Golden Series, Artist Series, Tenbrooks Series, Private Collection, or Vega banjos.
The Deering Service Center is headed up by Sam Miller, who previously spent 4 years with our warehouse team. Sam, an active musician, has a long history in musical instrument repair, heading up the fretting department at Carvin Guitars for 5 years as part of their repair and final assembly team. He also works on all of his own instruments, as well as his friends, including banjos, guitars and other stringed instruments.
If you have purchased one of our three service packages, you will receive a Service Center email with details of what to do next. The first step is to get in touch with us by calling (800) 845-7791 to obtain an RA (Return Authorization) number from Sam. Once you have the information and an approximate date has been agreed upon, it is time to pack your banjo.Please take the following steps:
You may ship the banjo through any shipper you wish. We will return it via FedEx on our end and we insure it for return. If you chose one of our service packages, return shipping is included in the cost of the package.
Once your banjo arrives at the Deering factory, it will be checked in an evaluated. We will contact you to let you know that it is here and make any further recommendations or suggestions that Sam notices. Once the work has been agreed to, you will be advised of a realistic completion date and we will begin working on your banjo!
It goes without saying that we love banjos of any kind. While we are focused on Deering banjos, we have a great deal of experience repairing other brands of banjos. Call us at (800) 845-7791 and let's have a conversation and find out if we can help you and your banjo!